by CJ Stratte | Oct 30, 2020

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It’s the whole point of a self-storage facility. Customers put their things there and can be at ease knowing nothing will happen. But, of course, there are things that can’t be prevented that take place now and then, from natural disasters to theft and accidents. That’s where a tenant protection program can be the right answer for facility owners.

While a tenant protection program can lead to a big increase in profits for the owners of storage facilities, Derek Gariss, Senior Broker at On The Move, said there first needs to be a true desire to help those tenants who want their items to remain secure.

“In real estate, it’s location, location, location. In the self-storage business, it’s implementation, implementation, implementation,” Gariss said. “What I mean by that is, when we get the managers involved and get them believing in how successful it can be and how it can help the average tenant, I think that is what makes the program successful. It’s the belief you’re actually providing a customer service for your tenant – because, if you’re not, you’re just selling something.”

The tenant protection program also takes risk off the facility owner, said Amber McLane, Account Executive CSR at On The Move.

“They’re going to have peace of mind knowing that they’re not going to be liable in the event that a theft were to occur or if there’s a major catastrophe – heaven forbid, we don’t want that to occur. But, that way they’re not going to be liable for themselves,” she said. “They’re protecting their tenants and having peace of mind that, were something to happen, there’s an answer. That way, they can sleep at night.”

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